The renown Cho-Time management team, backed by KKA Partners, takes over SSF Sales & Service Factory GmbH (“SSF”) and the majority of the Cho-Time group companies in Mönchengladbach, Germany.
Through its Cho-Time group, SSF provides bespoke outsourced CRM and sales services with over 1,800 employees in over 15 German and international locations. SSF provides value to its customers via (i) successful issue resolution, (ii) customer acquisition and retention, as well as, (iii) up & cross selling opportunities. The company successfully transforms customer service from a cost center to a revenue driver. The MBO allows management to focus on digitization and even more employee training & coaching. This in turn ensures growth and continued high quality for existing and new customers in a capacity constrained market.